Subject: Re: LSM Joining Case Test - Nusan Dubey
From: Nusan Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Feb 2020 03:14:00 -0500

LSM Joining Case
Test

Name

Nusan
Dubey

E-mail

[email-masked]

Phone Number

(110096) 8130618177

Which blurb would
you select?

Blurb 3

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

I feel that the blurb 3 answers the customer's
queries appropriately. It states that the customer can receive the tickets in
her hotel by updating the address as soon as possible and he or she will receive
notification as soon as it is shipped.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The main difference is that a great customer
service means understanding the customer queries and resolving it using the
simplest methods so that the customer knows how it is being resolved and keeping
in close contact with them until they are satisfied whereas a good customer
service usually follows a certain procedure which may not b helpful for
customers to handle their queries.

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