Subject: Re: Arabic Language Test - Ebrahim kashima
From: Inayat Ali <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh <[email-masked]>
Date: Thu, 6 Feb 2020 00:49:49 -0700 (MST)

Hi Harpreet 

We reviewed the test's and deemed not fit for the Landmark project. 

Eng- Poor grammar and articulation. 
Arabic- We would rate him 2 out of 5. 

Thanks 
Inayat Ali 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Saurabh" <[email-masked]> 
Sent: Thursday, 6 February, 2020 12:07:22 
Subject: Fwd: Arabic Language Test - Ebrahim kashima 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Ebrahim kashima 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First, I apologize and admit my mistake and take responsibility for it , then I empathize with my customer. i explain in detail what went wrong and I wii try to prevent it from happen again. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Ebrahim Ali , I am thirty fourth years old . I have bachelor degree in business administration and Master in Human resources management and finance . I have been work as cashier and accountant and i worked in Yemen mobile telecommunication as customer service for six month till the war began. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين تقديم خدمة العملاء الجيدة والرايعة هو في خدمة العملاء الجيدة انك تبقي عملايك راضين بينما في خدمة العملاء الرايعة فانت لاتبقهم راضين فقط ولكنك تبقهم ايضا مخلصين 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لاني لدى مهارات شخصية لي موهل لهذ المهمة مثل {مهارات التواصل الجيدة -1 
2-لدي القدرة عل الاستماع الي الاخرين مونس وودود هادي مثل المساعدة الناس 
3-انا لدي القدرة عل العمل في فريق العمل 
4- لدي مهارات الذكاء العاطفي الفهم احتياجات العملاء وبذل ما في وسعي لمساعدتهم 
5-انا شخص منظم وشخص يمكن الاعتماد عليه والعامل الثابت والهدوء ولدي القدرة على العمل تحت الضعط والقدرة على حل المشكلات 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد زرات ولاية البنجاب مدنية لوديان وهي ولاية خلبة با ارضة الطبعية من الانهر ولزراعة وكذلك الحركة التجارية التي يوجد فيه الكثير من المصانع وتوفير احتياجات المواطين والتي تساعد في نمو الاقتصاد الهند