Subject: Fwd: LSM Joining Case Test - Shekhar Gupta
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 6 Feb 2020 06:46:30 +0000

Will speak with him

Sent from my iPhone

Begin forwarded message:

From: Shekhar Gupta <[email-masked]>
Date: 6 February 2020 at 12:04:45 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Shekhar Gupta

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shekhar Gupta
E-mail  [email-masked]
Phone Number    (+91) 8447521110
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Reasons for selecting blurb:
1. The Customer Service Representative understands the issue and provides a tailor made solution for the same.
2. The Representative confirms the order and assures the Buyer that the issue will be resolved.
3. The Representative clearly explains the situation, and assures that he is clearly monitoring of the situation.
4. The Representative confirms the new address to eliminate any further conflict.
5. The Representative further directs the Buyer about the how they can track the order and provides necessary details.
6. The Representative ends the mail with a greeting.

Therefore, Blurb 1 promotes great customer service to the customer and promotes the  brand values: safe, secure and guaranteed.

Additions:
1. The Representative should start the mail with a greeting.
2. The Representative should provide the link at which the Buyer can update the address if they desire to do so.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The difference between good and great customer service is that in providing great customer service, the representative not only identifies the problem but also provides a tailor made solution to the problem, thereby making sure that the customer is absolutely and truly satisfied.

You can edit this submission<https://www.jotform.com/edit/4567800772525391552?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.