Subject: Re: LSM Joining Case Test - Shekhar Gupta
From: Shekhar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Feb 2020 01:34:37 -0500

LSM Joining Case
Test

Name

Shekhar
Gupta

E-mail

[email-masked]

Phone Number

(+91) 8447521110

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Reasons for
selecting blurb:

1. The Customer Service Representative understands the issue and provides a
tailor made solution for the same.

2. The Representative confirms the order and assures the Buyer that the issue
will be resolved.

3. The Representative clearly explains the situation, and assures that he is
clearly monitoring of the situation.

4. The Representative confirms the new address to eliminate any further
conflict.

5. The Representative further directs the Buyer about the how they can track the
order and provides necessary details.

6. The Representative ends the mail with a greeting.

Therefore, Blurb 1 promotes great customer service to the customer and promotes
the  brand values: safe, secure and guaranteed.

Additions:

1. The Representative should start the mail with a greeting.

2. The Representative should provide the link at which the Buyer can update the
address if they desire to do so.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The difference between good and great customer
service is that in providing great customer service, the representative not only
identifies the problem but also provides a tailor made solution to the problem,
thereby making sure that the customer is absolutely and truly
satisfied.

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