Subject: Arabic Language Test - Ebrahim kashima
From: Ebrahim kashima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Feb 2020 15:58:56 -0500

Foreign Language
Screening Test

Name

Ebrahim kashima

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First, I apologize and admit my mistake and take responsibility
for it , then  I empathize with my customer. i explain in detail what went
wrong and I wii try to prevent it from happen again.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am Ebrahim Ali , I am thirty fourth years old .  I have
bachelor degree in business administration and Master in Human resources
management and finance   . I have been work as cashier and accountant and i
worked in Yemen mobile telecommunication as customer service for six month till
the war began.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الفرق
بين تقديم خدمة العملاء  الجيدة والرايعة هو
في خدمة العملاء الجيدة  انك تبقي عملايك
راضين بينما في خدمة العملاء الرايعة فانت
لاتبقهم راضين فقط ولكنك تبقهم ايضا
مخلصين

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

لاني لدى مهارات شخصية لي موهل لهذ
المهمة مثل {مهارات التواصل الجيدة -1

2-لدي القدرة عل الاستماع الي الاخرين مونس
وودود هادي مثل المساعدة الناس

3-انا لدي القدرة عل العمل في فريق العمل

4- لدي مهارات الذكاء العاطفي  الفهم احتياجات
العملاء وبذل ما في وسعي لمساعدتهم

5-انا شخص منظم وشخص يمكن الاعتماد عليه
والعامل الثابت والهدوء ولدي القدرة على
العمل تحت الضعط والقدرة على حل
المشكلات

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

لقد زرات ولاية البنجاب
مدنية لوديان وهي ولاية خلبة با ارضة الطبعية
من الانهر ولزراعة  وكذلك الحركة التجارية
التي يوجد فيه الكثير من المصانع وتوفير
احتياجات المواطين والتي تساعد في نمو
الاقتصاد الهند