Subject: Arabic Language Test - Golam Murtaza
From: Golam Murtaza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Feb 2020 09:28:44 -0500

Foreign Language
Screening Test

Name

Golam Murtaza

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

like these situation at the first moment I have to feel sorry
and apology to him .then inform him about the matter that happened actually that
I Could not realize and made a mistake by entered in another address. after
realizing that right now I am coming back towards you .please wait for some
times.  I will reach to you as possible as quickly. I am very sorry for that
mistake done by me .

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am Golam Murtaza ,belong to West Bengal.I have completed my
graduation in Arabic language from the University of Gourbanga in 2018.now I am
a studying in Delhi University in M.A Arabic language and literature part ll.I
have also two years teaching experience in Arabic.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

يستعمل هذان اللفظان في
معنى واحد . ولكن الثاني  يؤدي المعنى أكثر
حسنا

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

أنا رجل نشيط.ولي خبرة كاملة في
اللغة العربية.أفهم هذه اللغة
وأتكلمهابسهولة . ولا أشعربملل في خدمة
الزبائن.أنا أعتقد هذه الخدمة سعادة  و حسن
حظ لي

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

.أول زيارة زرتها في حياتي هي مدينة
كلكته .وكانت كلكته عاصمة الهند ا لقديمة قبل
نيو دلهي وهي تعد من أكبر المدن الهنديه .هي
جميلة جدا  . حيث توجد آثار قديمة مثلا  قاعة
فكتوريا ميموريل ومدينة العلوم  و كذلك سماء
مصنوعية .ويأتي إليها الزائرون و السياحون من
كل ناحية من نواحى العالم .و يشعرون بسرور و
فرحة جدا بزيارتها . و كذلك هذه المدينة تعرف
بازدحام كثير لبلوغ عدد سكانها فوق ما يتصور
.ومن أكبر العجائب التي توجد في هذه المدينة
هي جسر  عظيم بدون عمود الذي حير
العالم