Subject: FW: LSM Joining Case Test - VARUN WADHWA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 5 Feb 2020 08:26:22 +0000

Nope

From: VARUN WADHWA <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 5 February 2020 at 1:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - VARUN WADHWA

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    VARUN WADHWA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7508857583
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Online Ticketing is the best option, Because now a days, everything is happened online. I am going with blurb 2, Customer should get an E-Tickets online on their respective mail Id. For further Reference or backup he should take the Printout on kept safe with them in case of an issue or network failure.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Service: It is building good relationship                        with customers or customer satisfaction.
Some of the principles of good customer service are:
1. take time to find customer expectations.
2. followup feedback receive from customer.
3. Provide Friendly environment to the customers.
4. continuously look for improve the service provide to customers on delivery.

Great Customer Service: involve meeting and suspension Expectations.

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