Subject: Re: LSM Joining Case Test - Rishi Naidu
From: Rishi Naidu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Feb 2020 03:24:00 -0500

LSM Joining Case
Test

Name

Rishi
Naidu

E-mail

[email-masked]

Phone Number

(+91) 9354602531

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In this
case blurb1 is the correct answer as by that satatement we are not asking any
additional details from the customer and even giving him some add on information
and to make him feel like a king which is actually a great customer service,
hence my answer is blurb1..

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

When we listen and give what customer need is
good customer service

When we understand and give more than he is looking for without asking him
additional information is great customer service.

You can edit this submission and view all your submissions
easily.