Subject: Re: LSM Joining Case Test - VARUN WADHWA
From: VARUN WADHWA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Feb 2020 03:15:38 -0500

LSM Joining Case
Test

Name

VARUN
WADHWA

E-mail

[email-masked]

Phone Number

(91) 7508857583

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Online
Ticketing is the best option, Because now a days, everything is happened online.
I am going with blurb 2, Customer should get an E-Tickets online on their
respective mail Id. For further Reference or backup he should take the Printout
on kept safe with them in case of an issue or network failure.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good Service: It is building
good relationship                        with customers or customer
satisfaction.

Some of the principles of good customer service are:

1. take time to find customer expectations.

2. followup feedback receive from customer.

3. Provide Friendly environment to the customers.

4. continuously look for improve the service provide to customers on
delivery.

Great Customer Service: involve meeting and suspension
Expectations.

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