Subject: Re: LSM Joining Case Test - Gagandeep Singh
From: Gagandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Feb 2020 03:13:31 -0500

LSM Joining Case
Test

Name

Gagandeep
Singh

E-mail

[email-masked]

Phone Number

(91) 8447278972

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
select blurb 1 because according to me it is the most appropriate response to
the given query. According to me, being a customer service representative, the
response must be clear enough for am effective communication as well as customer
satisfaction plays a very important role in the profile of customer service
representative. So according to me, the first blurb would be the most effective
reply as per query.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me for a customer service to be
great, there are many factors that need to be considered. The most important
factor that create a difference  between good and great service is the on time
satisfaction to the customer. According to me after sale service in any kind
of domain is very important for the progress of any company as a great service
will automatically insist the customer or end user to refer the service further
to anyone who needs.

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