Subject: Re: LSM Joining Case Test - amit juyal
From: amit juyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Feb 2020 04:30:55 -0500

LSM Joining Case
Test

Name

amit
juyal

E-mail

[email-masked]

Phone Number

(+91) 9717490143

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
select this blurb because I was working on the customer point to point query.
Customer was asking for the ticket and delivery in different (hotel) address. I
was ensured the customer that your ticket will deliver on time and please
confirm the hotel address, so that we can deliver on the new address. I had
provided the link (http://www.viagogo.com/Help/76) for an address update, so
they can easy update an address. At the end, I ensured that you will receive an
email with a link to notify you about the ticket have been shipped and even you
will track your order by using the link over the email.

I hope this answers your query and If there is any other query, please write
back to us.

You have a great time at Lady Gaga!

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

I consider that the main difference between
providing "good customer service" and providing "great customer service" is
that, in the former, you are probably only barely keeping your customer
satisfied, while in the latter, you are not only keeping them satisfied, you are
also keeping them loyal.

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easily.