Subject: Re: LSM Joining Case Test - praveen singh
From: praveen singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Feb 2020 04:20:23 -0500

LSM Joining Case
Test

Name

praveen
singh

E-mail

[email-masked]

Phone Number

(+91) 9999012816

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

blurb 1 is
correct in this we assured the customer that he will get his ticket in selected
time and also crosscheck the address so will not create any issue.

In this we can assured the guest like,

We need to update the guest that, Viagogo is a brand so there is no need to
worry for his ticket, It is our responsibility to provide you the ticket on
given time. our concern team already working to provide you the ticket on
time.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

good services- yes sir we will deliver the ticket within the
timeline.

Great services- We understand you worry, our team is already working to provide
you the ticket within given time frame.

Good services- No Sir, it is not possible to provide you the ticket by today
itself as there is time frame and within that time we will provide you the
ticket.

Great services- We understand that you want your ticket but we would like to
inform you that there is process that we need to follow and we will provide you
the ticket within given time frame, As per your request we already update our
team to working on your query on urgent basis.

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