Subject: Fwd: LSM Joining Case Test - ARVIND VISHWAKARMA
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 4 Feb 2020 00:28:27 -0700 (MST)

Hi Ash, 

Please check this test for Non travel Process. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Feb, 2020, at 12:54, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	ARVIND VISHWAKARMA 
E-mail 	[email-masked] 
Phone Number 	(+91) 8115625470 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I choose the Blurb4 because the customer query is when he received the ticket and the event is taking place in a week but I will be travelling in two days. 
In Blurb4 statement its clearly mention that we assure you that you receive the ticket at the earliest and also customer wants to deliver the ticket at hotel address, hence we also conform for same with alternate solution. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	As per my opinion good customer service is that to provide all the services to the customers and great service customer service is that to understand the customers problems and show some empathy and assure that the issue will be definitely resolve as soon as possible and you will not face any problem in future. 	

	
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