Subject: Re: LSM Joining Case Test - ARVIND VISHWAKARMA
From: ARVIND VISHWAKARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Feb 2020 02:24:25 -0500

LSM Joining Case
Test

Name

ARVIND
VISHWAKARMA

E-mail

[email-masked]

Phone Number

(+91) 8115625470

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I choose
the Blurb4 because the customer query is when he received the ticket and the
event is taking place in a week but I will be travelling in two days.

In Blurb4 statement its clearly mention that we assure you that you receive the
ticket at the earliest and also customer wants to deliver the ticket at hotel
address, hence we also conform for same with alternate solution.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

As per my opinion good
customer service is that to provide all the services to the customers and great
service customer service is that to understand the customers problems and show
some empathy and assure that the issue will be definitely resolve as soon as
possible and you will not face any problem in future.

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