Subject: Fwd: LSM Joining Case Test - Sonam Nirwal
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 3 Feb 2020 03:56:53 -0700 (MST)

Hi, 

Please check the test 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Feb, 2020, at 16:23, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Sonam Nirwal 
E-mail 	[email-masked] 
Phone Number 	(091) 7011522304 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As event organisers typically issue tickets very close to the event date, So they provide e tickets in that case, u can download it and print it immediately. 
This thing is good for customer inconvenience. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good service is that where we provide customer ticket delivery on time at address, but great service is that if we provide e tickets for download immediately and send it to address as well as soon as possible its a great service. 
Good service is, product to be returned according to company return policy if product have any issue, but if provide try and buy option to the customer at the time of order receive, it will be great service, because its company and customer both will be satisfied because product will be returned as fresh without any fault on that time, customer cant wear it many times. 
Deliver product within a given estimated week will be good but deliver it fast withing 1 to 2 days after order if possible it will be great and send notification at that time when customer ordered that product. 
Packaging should be good and proper in a packing cover it will be good service, but packing of product in a very good packing bag with zip attached to it and outer cover also looks good as a gift pack, it will be a great service, many customers buy products to gift someone. 
Give customers shopping points on account its good service but if customer can use their points on same time it will be great service. 
Resolve customer issue on a particular time as given its good service but resolve customer issue immediately is great service for customer satisfaction and interest its good for both. 
Customer satisfaction is our first priority, so give them fast and reliable services. 

			

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