Subject: Fwd: LSM Joining Case Test - vijay Shukla
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 3 Feb 2020 02:03:04 -0700 (MST)

Hi, 

Please check, although it seems rejects 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Feb, 2020, at 14:29, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	vijay Shukla 
E-mail 	[email-masked] 
Phone Number 	(+91) 9540483364 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I think that this blurb is the most suitable for the reply here. As customer have clearly mentioned about that he will be moving out in next two days for the event and wished to have the tickets delivered to the hotel. 

We also have given a option to the customer for updating his address as per his choice too. 

By sending this reply we are ensuring him that the tickets can be delivered to him in the hotel if he wants it to be delivered in hotel. This ensures that we are showing customer centricity here. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Here I would like to explain this by a example. 
Whenever we go to a cobbler for repairing the shoes he can just repair the shoes and give back to us after getting it repaired. This is a good customer service. 

But as soon as we reach to a cobbler for getting the shoes repaired and you hand him over your shoes. As soon as you gave him the shoes he offer you another pair of shoes to wear for the meanwhile so that you do not stand there barefooted. This is a great customer service. As the cobbler here understands the problem of customer and also helps him and did extra effort to make feel customer happy and extraordinary. 	

	
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