Subject: Re: LSM Joining Case Test - vijay Shukla
From: vijay Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Feb 2020 03:59:57 -0500

LSM Joining Case
Test

Name

vijay
Shukla

E-mail

[email-masked]

Phone Number

(+91) 9540483364

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I think
that this blurb is the most suitable for the reply here. As customer have
clearly mentioned about that he will be moving out in next two days for the
event and wished to have the tickets delivered to the hotel.

We also have given a option to the customer for updating his address as per his
choice too.

By sending this reply we are ensuring him that the tickets can be delivered to
him in the hotel if he wants it to be delivered in hotel. This ensures that we
are showing customer centricity here.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Here I would like to explain this by a
example.

Whenever we go to a cobbler for repairing the shoes he can just repair the shoes
and give back to us after getting it repaired. This is a good customer
service.

But as soon as we reach to a cobbler for getting the shoes repaired and you hand
him over your shoes. As soon as you gave him the shoes he offer you another pair
of shoes to wear for the meanwhile so that you do not stand there barefooted.
This is a great customer service. As the cobbler here understands the problem of
customer and also helps him and did extra effort to make feel customer happy and
extraordinary.

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