Subject: LSM Joining Case Test - Arshdeep singh
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 31 Jan 2020 03:22:14 -0700 (MST)

Hi Ash, 

Please check the test. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 31 Jan, 2020, at 15:48, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Arshdeep singh 
E-mail 	[email-masked] 
Phone Number 	(110051) 8860400161 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected this Blurb 4, in this the information is given is accurate and the guest want tickets in his/her hotel. In the given details it is clearly mention that the guest can get tickets in given hotel address and guest can change the address if they want tickets some where else. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Talking with the guest in a professional manner and helping guest in a query is a good customer service. Having a pleasant personality and person be a active listener and handling guest escalation in effective and efficient manner, in this person should be a great listener rather than a great speaker able to understand guest issue and working on it ASAP is a great customer service in my opinion. 	

	
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