Subject: Re: LSM Joining Case Test - Arshdeep singh
From: Arshdeep singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Jan 2020 05:18:31 -0500

LSM Joining Case
Test

Name

Arshdeep
singh

E-mail

[email-masked]

Phone Number

(110051) 8860400161

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

I have selected this Blurb 4, in this the
information is given is accurate and the guest want tickets in his/her hotel. In
the given details it is clearly mention that the guest can get tickets in given
hotel address and guest can change the address if they want tickets some where
else.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Talking with the guest in a professional manner and helping
guest in a query is a good customer service. Having a pleasant personality and
person be a active listener and handling guest escalation in effective and
efficient manner, in this person should be a great listener rather than a great
speaker able to understand guest issue and working on it ASAP is a great
customer service in my opinion.

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