Subject: Re: LSM Joining Case Test - Akanksha Aditi
From: Akanksha Aditi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jan 2020 06:19:52 -0500

LSM Joining Case
Test

Name

Akanksha
Aditi

E-mail

[email-masked]

Phone Number

(+91) 9386461674

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

i would
like to suggest this blurb because the customer is anticipating the time by
which he/she will receive their tickets , also cross checking the address is
mandatory for ensuring that the tickets are sent to the correct address. this
blurb also gives a positive response to the customer which would aid in reducing
the anxiety in the person's mind .

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good service means making the customer
comfortable and listening patiently to the queries but if the problem is a bit
strange then not putting enough efforts to  tackle a difficult situation and
maybe dodging the issue by not keeping a track of the time to return to the
customer with the solutions . Great customer service on the other hand makes
sure that along with being optimistic and patient with the issues one is also
keen at providing quick and accurate solutions to the customer in time so that
one doesn't lose hope with the service and the company .

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