Subject: Fwd: LSM Joining Case Test - Anjali Shandilya
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 29 Jan 2020 02:48:54 -0700 (MST)

Hi Ash, 

Please check this test too. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Anjali Shandilya 
E-mail 	[email-masked] 
Phone Number 	(+91) 7668703887 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	All the blurb is Right but according to me I chose blurb 4th because in the 4th blurb the customer executive is asking for the details like name and city of the customer with the help of that we will be able to check quickly and verify the details we do not need to find details in our system and make customer wait on call for long period of time . And the second reason is we are provinding the tickets to the customer were he/she wants to, so that he/she would not have to worry for the tickets and there would not be any incovience from our side. And then fom the next time he/she will like to buy tickets from our site only and they will even tell family and friends that we are giving the best servics. That would be a plus point for our company. And in this 4th blurb we will give solution to the customer as per his/her wish and solve his/her problem so the customer will be happy. . And we are providing them the link too so that he/she will be able to check by himself/herself. And he/she dont have to make calls again and again and worry about the tickets. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when we are trying every possible way to give the solution. And in the great customer service we have all the solutions of every problem. we make some or other way to give them the solution. And in both the customer service the main imptortant thing is to listen the customer carefully. Because sometimes we are giving solutions to the customer of some other thing he/she is not even having that problem. so whether its good or great in both we need to listen to the customer carefully. Then only from Good we will become great customer service. beacuse as being a customer executive customer should be our first periorty. 	

	
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