Subject: LSM Joining Case Test - Udbhav Singh
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 29 Jan 2020 02:48:08 -0700 (MST)

Hi Please check this test. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Udbhav Singh 
E-mail 	[email-masked] 
Phone Number 	(+91) 7797262661 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The first Blurb is the exact statement which should be provided to the customers since this blurb is apt and appropriate, and it is even stating that the customer service provider is providing great customer services and promoting the brand values: safe, secure and guaranteed. In this blurb we also get the idea that the Customer representative is asking to cross check the address with utter politeness. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Difference between good and great customer service: 

1. Good customer service is something in which the advice and assistance is provided to the customers to some proper extent but great customer service is something in which the assistance is provided at the level best. 

2. In good customer service, the services are provided just for the sake of customer's satisfaction but in great customer service the services are provided in order to please and satisfy the customers to a great extent such that the queries, doubts and assistance everything is provided to the customers at the level best. 

3. If we take the case of the previous blurb then there we saw that in one case the services and queries of the customer were resolved with utter politeness and also all the details of the customer were mentioned in the mail itself to double check whether all the details are correct or not, so this is the case of great customer service whereas there was a case where even though the representative was polite but the customer was asked to cross check his details on his own, so this isn't a great customer service which is being provided to the customer. 	

	
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