Subject: Re: LSM Joining Case Test - Anjali Shandilya
From: Anjali Shandilya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jan 2020 04:46:42 -0500

LSM Joining Case
Test

Name

Anjali
Shandilya

E-mail

[email-masked]

Phone Number

(+91) 7668703887

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

All the
blurb is Right but according to me I chose blurb 4th because in the 4th blurb
the customer executive is asking for the details like name and city of the
customer with the help of that we will be able to check quickly and verify the
details we do not need to find details in our system and make customer wait on
call for long period of time . And the second reason is we are provinding the
tickets to the customer were he/she wants to, so that he/she would not have to
worry for the tickets and there would not be any incovience from our side. And
then fom the next time he/she will like to buy tickets from our site only and
they will even tell family and friends that we are giving the best servics. That
would be a plus point for our company. And in this 4th blurb we will give
solution to the customer as per his/her wish and solve his/her problem so the
customer will be happy. . And we are providing them the link too so that he/she
will be able to check by himself/herself.  And he/she dont have to make calls
again and again and worry about the tickets.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is when we are trying every
possible way to give the solution. And in the great customer service we have all
the solutions of every problem. we make some or other way to give them the
solution. And in both the customer service the main imptortant thing is to
listen the customer carefully. Because sometimes we are giving solutions to the
customer of some other thing he/she is not even having that problem. so whether
its good or great in both we need to listen to the customer carefully. Then only
from Good we will become great customer service. beacuse as being a customer
executive customer should be our first periorty.

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