Subject: Re: LSM Joining Case Test - Udbhav Singh
From: Udbhav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jan 2020 04:45:25 -0500

LSM Joining Case
Test

Name

Udbhav
Singh

E-mail

[email-masked]

Phone Number

(+91) 7797262661

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The first
Blurb is the exact statement which should be provided to the customers since
this blurb is apt and appropriate, and it is even stating that the customer
service provider is providing great customer services and promoting the brand
values: safe, secure and guaranteed. In this blurb we also get the idea that the
Customer representative is asking to cross check the address with utter
politeness.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Difference between good and great customer service:

1. Good customer service is something in which the advice and assistance is
provided to the customers to some proper extent but great customer service is
something in which the assistance is provided at the level best.

2. In good customer service, the services are provided just for the sake of
customer's satisfaction but in great customer service the services are provided
in order to please and satisfy the customers to a great extent such that the
queries, doubts and assistance everything is provided to the customers at the
level best.

3. If we take the case of the previous blurb then there we saw that in one case
the services and queries of the customer were resolved with utter politeness and
also all the details of the customer were mentioned in the mail itself to double
check whether all the details are correct or not, so this is the case of great
customer service whereas there was a case where even though the representative
was polite but the customer was asked to cross check his details on his own, so
this isn't a great customer service which is being provided to the customer.

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