Subject: LSM Joining Case Test - sofi waseem
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 29 Jan 2020 02:38:39 -0700 (MST)

Hi, 

Please check this too. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	sofi waseem 
E-mail 	[email-masked] 
Phone Number 	(91) 8082226539 
Which blurb would you select? 	Blurb 3 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 3 shows the empathy with the customer which is the most important practice in the customer services. i would like to add the below acknowledging sentence in the blurb 3: sir as i understand from your mail that you will be reaching the event place in two days and the event is taking place in a week and you want your tickets to be delivered to your hotel. Please mail us your address where you will be staying we will try to deliver your tickets as soon as possible. please sit back and enjoy your stay till that time. 
At the end of the conversation my closing statement will be: we are always happy to help you and we thank you for your trust in us. Have a great time ahead. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In a good customer services, an agent must build a good environment while having conversation with the customer. It is very important to explain all the services we can provide to the customer. It is mandatory to build a friendly environment so that we can deliver all about our product with great amount of professionalism. 
In a great customer services it is important to listen to the customer keenly without any interruption and acknowledge the customers issue first. In case if the customer is facing any issue regarding our service, then we need to show empathy to them and give them a sense that we are actually understanding their issue by putting ourselves in their shoes. A cool and professional type of work environment must be built to make the customer calm. Every bit of the useful information needed by the customer must be delivered to him without any fail. Thanking customer at the end of the conversation for their trust in our services is another important aspect of the better customer service. 	

	
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