Subject: Re: LSM Joining Case Test - sofi waseem
From: sofi waseem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jan 2020 04:32:14 -0500

LSM Joining Case
Test

Name

sofi
waseem

E-mail

[email-masked]

Phone Number

(91) 8082226539

Which blurb would you select?

Blurb 3

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 3
shows the empathy with the customer which is the most important practice in the
customer services. i would like to add the below acknowledging sentence in the
blurb 3:  sir as i understand from your mail that you will be reaching the
event place in two days and the event is taking place in a week and you want
your tickets to be delivered to your hotel. Please mail us your address where
you will be staying we will try to deliver your tickets as soon as possible.
please sit back and enjoy your stay till that time.

At the end of the conversation my closing statement will be:  we are always
happy to help you and we thank you for your trust in us. Have a great time
ahead.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

In a good customer services, an agent must build a good
environment while having conversation with the customer. It is very important to
explain all the services we can provide to the customer. It is mandatory to
build a friendly environment so that we can deliver all about our product with
great amount of professionalism.

In a great customer services it is important to listen to the customer keenly
without any interruption and acknowledge the customers issue first. In case if
the customer is facing any issue regarding our service, then we need to show
empathy to them and give them a sense that we are actually understanding their
issue by putting ourselves in their shoes. A cool and professional type of work
environment must be built to make the customer calm. Every bit of the useful
information needed by the customer must be delivered to him without any fail.
Thanking customer at the end of the conversation for their trust in our services
is another important aspect of the better customer service.

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