Subject: LSM Joining Case Test - FAROOQUE KHAN
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 29 Jan 2020 00:09:32 -0700 (MST)

Hi Ash, 

Please check the written, if written is good then please come here to meet him. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	FAROOQUE KHAN 
E-mail 	[email-masked] 
Phone Number 	(+91) 9821236603 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The customer is asking about when will she get her tickets for the event. The representative answers the questions about the customer. But he/she lacks empathy in the email. Because the customer here is very anxious about the event and she needs to leave in 2 days. The CSR let him know about how he can change his delivery address which is very good on his part so that the customer can change it anytime anywhere if needed. Only thing the CSR lacks in my opinion is to show contempt and he needs to think this matter placing himself in the customer's shoes. And he needs to go an extra mile to help the anxious customer. Doing it won't devalue him. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service answers all the customer related queries. However, a great customer service goes an extra mile to help the customer. A great customer service takes every effort to make the customer happy and satisfied and he knows that the customer don't need him but he needs the customer. And a good one solves problems of the customer but in every situation he will lack something and he was not ready to go that extra mile. 	

	
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