Subject: Re: LSM Joining Case Test - FAROOQUE KHAN
From: FAROOQUE KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jan 2020 02:04:03 -0500

LSM Joining Case
Test

Name

FAROOQUE
KHAN

E-mail

[email-masked]

Phone Number

(+91) 9821236603

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The
customer is asking about when will she get her tickets for the event. The
representative  answers the questions about the customer. But he/she lacks
empathy in the email. Because the customer here is very anxious about the event
and she needs to leave in 2 days. The CSR let him know about how he can change
his delivery address which is very good on his part so that the customer can
change it anytime anywhere if needed. Only thing the CSR lacks in my opinion is
to show contempt and he needs to think this matter placing himself in the
customer's shoes. And he needs to go an extra mile to help the anxious customer.
Doing it won't devalue him.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service answers all the customer
related queries. However, a great customer service goes an extra mile to help
the customer. A great customer service takes every effort to make the customer
happy and satisfied and he knows that the customer don't need him but he needs
the customer. And a good one solves problems of the customer but in every
situation he will lack something and he was not ready to go that extra
mile.

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