Subject: FW: LSM Joining Case Test - Sachin Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 28 Jan 2020 08:20:19 +0000

Below average but will talk

From: Sachin Kumar <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 28 January 2020 at 12:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Sachin Kumar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sachin Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (201009) 8630171463
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    i select this blurb because ,in this blurb customer service representative inform to customer about the tickets status and asked everything about the new address of hotel.And inform to customer he/she can change address by using the link .When the address will be updated customer will receive tickets as soon as possible and also customer will receive an email to notify that his/her tickets has been shipped.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   when we provide solution to the customer on time is known as good customer service and when we provide service  or something out of the box. For instance:- i ordered food from zomato  and that company given me food and discount and free of cost delivery,food coupons also for my future use.so,it comes under great customer service

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