Subject: Re: LSM Joining Case Test - yash Gupta
From: yash Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jan 2020 05:10:09 -0500

LSM Joining Case
Test

Name

yash
Gupta

E-mail

[email-masked]

Phone Number

(91) 8860185263

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 4 is
the correct answer because  We are giving assurance to the customer that he
will receive the tickets and moreover the trust is build between customer and us
because we are asking hotel address that means tickets will be delivered to
customer address.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Great customer service is when we are making
exception for a customer to help him. Great customer service means putting
ourselves into customer shoes and help him. Great customer service includes
building trust with the customer. When we are going extra mile to help customer
is called great customer service. Providing the value of the money they are
spending on our business is called great customer service.

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