Subject: Arabic Language Test - ammar hasan
From: HR Livesalesman <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohmoud Elsayed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 24 Jan 2020 04:52:39 -0700 (MST)

Hi Malik/ Mohmoud, 

Please check the test and let us know the feedback. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	ammar hasan 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first i will not do this mistake but if i have done i will solve the problem and make the customer satisfied and i will try to make him happy by my apologies than i will do my best to don't do like this mistake the customer service should be cool with customer and dont leave him before make him satisfied and happy this is customer service 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i came to india for studying english and college 2014 than i start working and studying im the same time i finished my college than i work as translator and coordinator at global treatment service for one year than i work in sahatuna health and care foe 20 month than i decide to come to delhi for getting more experience 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة العملاء اول شي تكون راضي عل كل العملاء وتكون لطيف جدا وتستحمل اي كلام من الزبون لان عملك حل مشاكل العملاء وان تسهل لهم ما يطلبوه منك بسرعه لأن هذا العمل هو مرتبط بشركتك وليس لك شخصيا فضروري تكون تحل مشكلة العملاء بسرعه الخدمه السيئه للعملاء تؤدي الى تشويه سمعة الشركه 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	يكون كلامك لطيف مع الزبون 
يجب عليك تحل المشكله في اسرع وقت لزبون 
اهم شي يكون الزبون راضي وسعيد بعملك 
يكون كلامك سلس ومقنع 
تكون صبور مع الزبائن كلهم 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	صنعاء عشقي 
صنعاء ولدت فيها وترعرعت فيها فيها اجمل ذكرياتي في الطفوله والمراهقه من اليوم الذي سافرت منها شعرت بأن قلبي معلق بحبها ودائما اشوفها في احلامي صنعاء الحب الكبير حين اذكر صنعاء يأتيني الأمل من العدم حفظ الله صنعاء وأهلها لو ابعد عن صنعاء 100 سنه يكون ىالقلب دائما مشتاق لها وحين اذكرها يالها من ايام مع الاصدقاء والاهل