Subject: Arabic Language Test - ammar hasan
From: ammar hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jan 2020 06:33:24 -0500

Foreign Language
Screening Test

Name

ammar hasan

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

first i will not do this mistake but if i have done i will solve
the problem and make the customer satisfied and i will try to make him happy by
my apologies than i will do my best to don't do like this mistake the customer
service should be cool with customer and dont leave him before make him
satisfied and happy this is customer service

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

i came to india for studying english and college 2014 than i
start working and studying im the same time i finished my college than i work as
translator and coordinator at global treatment service for one year than i work
in sahatuna health and care foe 20 month than i decide to come to delhi for
getting more experience

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

خدمة
العملاء اول شي تكون راضي عل كل العملاء وتكون
لطيف جدا وتستحمل اي كلام من الزبون لان عملك
حل مشاكل العملاء وان تسهل لهم ما يطلبوه منك
بسرعه لأن هذا العمل هو مرتبط بشركتك وليس لك
شخصيا فضروري تكون تحل مشكلة العملاء بسرعه
الخدمه السيئه للعملاء تؤدي الى تشويه سمعة
الشركه

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

يكون كلامك لطيف مع الزبون

يجب عليك تحل المشكله في اسرع وقت لزبون

اهم شي يكون الزبون راضي وسعيد بعملك

يكون كلامك سلس ومقنع

تكون صبور مع الزبائن كلهم

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

صنعاء عشقي

صنعاء ولدت فيها وترعرعت فيها فيها اجمل
ذكرياتي في الطفوله والمراهقه من اليوم الذي
سافرت منها شعرت بأن قلبي معلق بحبها ودائما
اشوفها في احلامي صنعاء الحب الكبير حين اذكر
صنعاء يأتيني الأمل من العدم حفظ الله صنعاء
وأهلها لو ابعد عن صنعاء 100 سنه يكون ىالقلب
دائما مشتاق لها وحين اذكرها يالها من ايام مع
الاصدقاء والاهل