Subject: Arabic Language Test - Mounia Kabene
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 23 Jan 2020 05:20:38 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Mounia Kabene 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this situation I’ll try to make the customer calm, apologise and explain that actually it was my mistake and that I entered his address incorrectly. I’ll take the order again and ask him for his address and make sure to not make any mistake. I’ll tell him that the delivery is for free to correct my mistake and make him happy. (Without telling him that I’m the one who’s gonna pay for his delivery) It’s important to satisfy the customer. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mounia Kabene from Algeria. I’m 22 years old. I studied international trading and languages (Spanish, French, English) Then I decided to join the Algerian Airlines, I’ve completed my training and got my certificate as an Air Hostess. 
I’ve worked as a teleoperator for a French company and in a event as a translator (English, Arabic) for an Indian company. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	هناك اختلاف بين زبون جيد و زبون رائع 
الزبون الجيد هو الذي يريد الأفضل، يعني إذا كان اسم المنتوج في القمة سيبقى وفيّ ولكن إذا مع مرور الزمن تغيّر الوضع و اصبح اسم منتوج آخر في القمّة فلن يتردد لتغييره. 
أمّا الزبون الرائع هو الذي يريد الأفضل و يبقى وفي مهما تغيّرت الأوضاع لن يقوم باستبداله مع أي اسم منتوج آخر 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	حسن معاملة الزبون 
إرضاء الزبون 
فهم احتياجاته و مساعدته في إختيار الأفضل 
حسن تقديم المنتوج و إقناع الزَبون بشرائه 
التأكد من راحة الزبون لأن يبقى الزبون ملكا 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سنة ٢٠١٨ سافرت إلى الهند، دلهي العاصمة. كان شعور لا يوصف لأنه بلد متعدّد الدّيانات و التّقاليد التّي كان حلمي إكتشافها. قمت بزيارة عدّة أماكن مثل: كتب منار، و عدّة معابد هندوسية وسيخية، و طبعا تاج محل أجمل قصر زرته بكل حياتي. زيارة الهند كانت تجربة رائعة لأنني تعرفت على ناس طيّبين و كرماء، ساعدوني في اكتشاف جمال الهند، و ذوّقوني ألذ الأطباق، وعلّموني اللغة الهندية. 
إستمتعت برحلتي و أنصح كل أصدقائي و عائلتي بزيارة الهند.