Subject: Re: LSM Joining Case Test - Sahil Ahmad
From: Sahil Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jan 2020 07:13:37 -0500

LSM Joining Case
Test

Name

Sahil
Ahmad

E-mail

[email-masked]

Phone Number

(+91) 8791481476

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
like to choose 4 blurb because it has given the link though that  the customer
can update the address at any time from his or her end in case customer changes
the address of staying due to any reason. Sometime customer is not able to
contact us due to technical issue or something else. Then it will help customer
to get the ticket on time.

Additional sentences-

1. Greetings of the day!!

2. We are happy to hear that you are going to fly in two days!!

3. We will be keep sending you updates to your registered e-mail id for the
same.

4.We wish you a happiest journey!!

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Lets understand it with an example-

Suppose you are using two credit cards of two different companies and you face
the issues with both of they. Now, you contact to first company's customer care,
you call them and tell them your concern and they have listened to your concern
and asked to you that we have raised the concern to the back-end department or
something like that and your concern will be resolved within 48-72 hours.

Now, you call to second one, you call them and tell them your concern now they
have resolved the issue instantly or give you time of maximum 24 hours and have
assured you not to worry. Now you get one more call from second company's
back-end department to know about your experience of calling to their customer
care.

So, in first one we got the resolution but that is taking the time and there was
not assurance from agent end. it can be referred to good customer service

But in second one we got the best resolution and have the complete satisfaction
as we got one more call from back-end department. So as per my opinion this is
the basic difference between these two.

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