Subject: Arabic Language Test - Mounia Kabene
From: Mounia Kabene <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jan 2020 07:10:15 -0500

Foreign Language
Screening Test

Name

Mounia Kabene

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

In this situation I’ll try to make the customer calm,
apologise and explain that actually it was my mistake and that I entered his
address incorrectly. I’ll take the order again and ask him for his address and
make sure to not make any mistake. I’ll tell him that the delivery is for free
to correct my mistake and make him happy. (Without telling him that I’m the
one who’s gonna pay for his delivery) It’s important to satisfy the
customer.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is Mounia Kabene from Algeria. I’m 22 years old. I studied international
trading and languages (Spanish, French, English) Then I decided to join the
Algerian Airlines, I’ve completed my training and got my certificate as an Air
Hostess.

I’ve worked as a teleoperator for a French company and in a event as a
translator (English, Arabic) for an Indian company.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

هناك اختلاف بين زبون جيد و
زبون رائع

الزبون الجيد هو الذي يريد الأفضل، يعني إذا
كان اسم المنتوج في القمة سيبقى وفيّ ولكن إذا
مع مرور الزمن تغيّر الوضع و اصبح اسم منتوج
آخر في القمّة فلن يتردد لتغييره.

أمّا الزبون الرائع هو الذي يريد الأفضل و
يبقى وفي مهما تغيّرت الأوضاع لن يقوم
باستبداله مع أي اسم منتوج آخر

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

حسن
معاملة الزبون

إرضاء الزبون

فهم احتياجاته و مساعدته في إختيار الأفضل

حسن تقديم المنتوج و إقناع الزَبون بشرائه

التأكد من راحة الزبون لأن يبقى الزبون ملكا

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

سنة ٢٠١٨ سافرت إلى الهند، دلهي
العاصمة. كان شعور لا يوصف لأنه بلد متعدّد
الدّيانات و التّقاليد التّي كان حلمي
إكتشافها. قمت بزيارة عدّة أماكن مثل: كتب
منار، و عدّة معابد هندوسية وسيخية، و طبعا
تاج محل أجمل قصر زرته بكل حياتي. زيارة الهند
كانت تجربة رائعة لأنني تعرفت على ناس طيّبين
و كرماء، ساعدوني في اكتشاف جمال الهند، و
ذوّقوني ألذ الأطباق، وعلّموني اللغة
الهندية.

إستمتعت برحلتي و أنصح كل أصدقائي و عائلتي
بزيارة الهند.