Subject: Arabic Language Test - mosab eltoum ismail
From: HR Livesalesman <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohmoud Elsayed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 23 Jan 2020 04:30:40 -0700 (MST)

Hi Malik/ Mohmoud, 

Please check the test and let us know the feedback. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	mosab eltoum ismail 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	hello sir 
we so sorry that there was mistake in the address and that is our mistake 
our agent delivered the order to another address 

and now we are delivering your order to the same address you mentioned 
thank you sir 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i am mosab 
i am an eletronics and communication enginnering 
i have done 6 months of experience in translation (english to arabic and vice versa) 
also i have been an agent in kims hospital in hyderabad and translator 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	انا شخصيآ ارى ان الخادم الجيد للزبون هو الذي يخدم الزبون حسب متطلباته 
اما الخادم الجيد للزبون هو الذي يخدم الزبون حسب متطلباته يجعله متحمس في شراع 
المزيد 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	على ما اعتقد انا جيد جدآ في هذا المنصب 

لاني اتحدث اللغه العربيه بطلاقه 
وهي لغتي الام 

ايضآ بأمكاني ان اقنع الزبون بطريقه او اخرى 

وكذلك كنت مروجآ لخدمات مستشفى كيمس بحيدراباد 
مما يجعلني اقدم لكم المزيد 

هذا هو عملي علي ما اعتقد 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انني زرت الكثير من مدن الهند 
اولهم كانت منطقة حيدراباد 
وهذه المنطقه تقع في جنوب الهند 
فيها شعب طيب ولطيف جدآ 
ثم زرت مومباي وكاكينادا والعاصمه نيودلهي