Subject: Arabic Language Test - mosab eltoum ismail
From: mosab eltoum ismail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jan 2020 06:11:45 -0500

Foreign Language
Screening Test

Name

mosab eltoum ismail

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

hello sir

we so sorry that there was mistake in the address and that is our mistake

our agent delivered the order to another address

and now we are delivering your order to the same address you mentioned

thank you sir

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

i am
mosab

i am an eletronics and communication enginnering

i have done 6 months of experience in translation (english to arabic and vice
versa)

also i have been an agent in kims hospital in hyderabad and translator

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

انا
شخصيآ ارى ان الخادم الجيد للزبون هو الذي
يخدم الزبون حسب متطلباته

اما الخادم الجيد للزبون هو الذي  يخدم
الزبون حسب متطلباته يجعله متحمس في شراع

المزيد

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

على ما اعتقد انا جيد جدآ في هذا
المنصب

لاني اتحدث اللغه العربيه بطلاقه

وهي لغتي الام

ايضآ بأمكاني ان اقنع الزبون بطريقه او
اخرى

وكذلك كنت مروجآ لخدمات مستشفى كيمس
بحيدراباد

مما يجعلني اقدم لكم المزيد

هذا هو عملي علي ما اعتقد

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

انني زرت الكثير من مدن الهند

اولهم كانت منطقة حيدراباد

وهذه المنطقه تقع في جنوب الهند

فيها شعب طيب ولطيف جدآ

ثم زرت مومباي وكاكينادا والعاصمه
نيودلهي