Subject: Fwd: Arabic Language Test - Ahmed Sayed
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 23 Jan 2020 02:21:05 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Ahmed Sayed 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I will call the customer and apologize for him deeply, and say that there some miscommunication and some mistake has happened and we are working on not to repeat it again, and I will ask delivery stuff to prioritize the delivery, and I have the authority to give discount coupon code I will do. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I’m an Arabic expert native speaker, worked in customer support for 2,5 years I have been in 7 countries before including UAE, Bahrain, Sudan and Turkey. 
I have pretty good idea about people culture in so many countries such as Southeast Asia and Arabic gulf states. 
I have studied B pharmacy in Bangalore. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة العملاء الجيدة هي الوصول للمواصفات القياسية و المعايير 
لكن خدمة العملاء الممتازة هي ان تضع نفسك مكان العميل في شكواه و كأنك أنت الشاكي 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	خبرتي الواسعة بمختلف الشعوب و كثرة سفري و ترحالي ولاني اجيد التحدث بالعربية ولاني امتلك اللباقة و الفصاحة لخدمة العملاء 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	اول سفرياتي كانت دولة ماليزيا و زرت مدينة كوالالمبور و هي مدينة ساحرة بها تنوع ثقافي و ديني و عرقي و بها مختلف الجنسيات و احد عواصم تنكولوجيا المعلومات في شرق اسيا مدينة كوالالمبور يكثر بها المساجد و المعابد الهندوسية و البوذية و يتمتع الشعب الماليزي بالرقي و التحضر ، الأكلات هناك اغلبها شرق آسيوية كالفلبين و تايلاند و كمبوديا و الهند و الصين و شوارع المدينة منظمة و واسعة و يتبع الشعب الماليزي قوانين السير بصورة كبيرة