Subject: Arabic Language Test - Ahmed Sayed
From: Ahmed Sayed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jan 2020 04:16:43 -0500

Foreign Language
Screening Test

Name

Ahmed Sayed

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First of all I will call the customer and apologize for him
deeply, and say that there some miscommunication and some mistake has happened
and we are working on not to repeat it again, and I will ask delivery stuff to
prioritize the delivery, and I have the authority to give discount coupon code I
will do.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I’m an
Arabic expert native speaker, worked in customer support for 2,5 years I have
been in 7 countries before including UAE, Bahrain, Sudan and Turkey.

I have pretty good idea about people culture in so many countries such as
Southeast Asia and Arabic gulf states.

I have studied B pharmacy in Bangalore.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

خدمة العملاء الجيدة هي
الوصول للمواصفات القياسية و المعايير

لكن خدمة العملاء الممتازة هي ان تضع نفسك
مكان العميل في شكواه و كأنك أنت الشاكي

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

خبرتي الواسعة بمختلف الشعوب و
كثرة سفري و ترحالي ولاني اجيد التحدث
بالعربية ولاني امتلك اللباقة و الفصاحة
لخدمة العملاء

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

اول سفرياتي كانت دولة
ماليزيا و زرت مدينة كوالالمبور و هي مدينة
ساحرة بها تنوع ثقافي و ديني و عرقي و بها
مختلف الجنسيات و احد عواصم تنكولوجيا
المعلومات في شرق اسيا مدينة كوالالمبور يكثر
بها المساجد و المعابد الهندوسية و البوذية و
يتمتع الشعب الماليزي بالرقي و التحضر ،
الأكلات هناك اغلبها شرق آسيوية كالفلبين و
تايلاند و كمبوديا و الهند و الصين و شوارع
المدينة منظمة و واسعة و يتبع الشعب الماليزي
قوانين السير بصورة كبيرة