Subject: Arabic Language Test - Riyaz Ahmad
From: Riyaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jan 2020 04:03:40 -0500

Foreign Language
Screening Test

Name

Riyaz Ahmad

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Sir, I am sorry for the inconvenience, please give me few
moments to check. Sir, there has been a mistake at our end in your delivery
address and for that reason you have not received the Pizza. Sir, just wait a
few seconds to correct your address. Sir, I have corrected your address and I
assure you that you will receive your Pizza within next 30 minutes.

I again apologize for the mistake.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I, Riyaz
Ahmad, have graduated from UP Board of Madarsa Education. I gained Arabic
language skills and to further enhance my Arabic language expertise, graduated
from Jamia Millia Islamia in Arabic Honors.

And also have completed bachelor’s degree from Maulana Azad National Open
University.

I further look forward to working with a company which provides me a chance to
significantly enhance my grip over the language.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal!

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

Excellent Phone Skills.

Customer Focus Skills.

Attention to Detail Skills.

Professionalism Skills.

Multi-tasking Skills.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

I have visited several cities before, and they were all amazing
in their own rights. However, there was one city which, I think, should be
specifically mentioned here because I was not too sure about visiting it until
the last moment. In fact, I heard a lot of negative comments about this
particular city before visiting it about a year ago, but I was proved wrong when
I actually visited it.

The name of this city is “Chandigarh”. I think that we all know where the
city of Chandigarh is. But, still, just to refresh our memory a little about
this city, it is one of India’s major metropolis cities in its northern
region.

Chandigarh is also a major hub which is known for its high-end shops and
restaurants. And, of course, it is known as the capital of the fashion world
also. Anyway, I visited this city recently, about a few months ago.

Contrary to popular belief, Chandigarh has a lot of wonderful and modern
architectures for a city Besides, visiting Sukhna, which was only 30 minutes (by
bus) from Zirakpur, was one of my best experiences ever. In fact, Lake Sukhna,
in my opinion, is one of the most beautiful places on earth with its surrounding
mounts.

Chandigarh has also some of the most beautiful and green public parks in the
world, in my opinion. One of my favourite green spaces in Chandigarh was the
Rose Garden, which contains more than 100 species of Roses. However, there is
one thing that I didn’t like about Chandigarh was that it was rather
expensive.

Anyway, all in all, I would say that visiting Chandigarh was a great experience.
Even though it is a bustling city with a lot of activities, I think that there
is a lot of life in it and people in its different neighbourhoods tend to enjoy
their life to the fullest. I think that I would go back to visit that city again
in future.