Subject: Arabic Language Test - Hafizullah Hafizullah
From: Hafizullah Hafizullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jan 2020 10:21:36 -0500

Foreign Language
Screening Test

Name

Hafizullah Hafizullah

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

Firstly i will convince the
consumer for the inconvenience happened will never be again and will take whole
responsibility for late delivery and will keep the customer informed for the
next step till the pizza got delivered and lastly will build confidence with the
customer and will make sure the best offer in future as per availability for
that customer.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am
Hafizullah,belongs to Utter pradesh,India,i have completed all my education with
Arabic stream as well graduated in the same from reputed central university. I
have five years of experience in Saudia Arabia for dealing clients as
professional designer in "Al Waleed" company.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

The thing which differentiates a great customer
service from good customer service is

winning customer's trust and making them Happy in such a way that the company
should be the uttermost  organization for them to get rendered thier
services.

And the main difference between them is that the good customer service is
making the customers satisfied but the great customer service is  making them
satisfied and loyal towards the the organization for always.

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

1:As per my experience with customers, Patience is more
important that i have in all the way.

2: Clear communication with the customers as i have already done in my previous
job.

3: Require knowledge of the language that i have with 5 years of experience with
native speakers in local and non local languages.

4:Ability to use positive language with the customers.

5:Never get angry or upset because i know the customers need with
us.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

Every person have different ways to pass their leisure time and
i like to travel with my family on Historical places, recently i had picnic for
Delhi and Agra with my wife and parents we visited their and watched amazing
historical buildings like Red fort Qutub minar, lotus temple and many others
places we enjoyed a lot. After three days we started our visit towards Agra and
we reached Taj Mahal where i really realized a sprit of love with family and
definitely with wife. That was peaceful and quiet area with cool and no noise
all times. we liked sitting and talking each other for a long time and admired
the beautiful nature and greenery all around us and captured some pictures and
returned back in evening.