Subject: FW: LSM Joining Case Test - Prashant Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 22 Jan 2020 07:56:51 +0000

Reject

From: Prashant Singh <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 22 January 2020 at 12:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Prashant Singh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Prashant Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 6396315759
Which blurb would you select?   Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As agent has made apology which is the most important parameter . Agent has not only conveyed the symptom of cause but also give the assurance to the customer regarding the concern emphatically.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Basically Good customer service is about just following the guidelines of the process and deliver the the worth output with all the parameters keeping in mind but Great customer service is all about not only finding the symptom of cause but finding the root cause and delivering the service by going out of the box.

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