Subject: Re: LSM Joining Case Test - Prashant Singh
From: Prashant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jan 2020 02:25:19 -0500

LSM Joining Case
Test

Name

Prashant
Singh

E-mail

[email-masked]

Phone Number

(+91) 6396315759

Which blurb would you select?

Blurb 3

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As agent
has made apology which is the most important parameter . Agent has not only
conveyed the symptom of cause but also give the assurance to the customer
regarding the concern emphatically.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Basically Good customer service is about just
following the guidelines of the process and deliver the the worth output with
all the parameters keeping in mind but Great customer service is all about not
only finding the symptom of cause but finding the root cause and delivering the
service by going out of the box.

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