Subject: Arabic Language Test - Md saeedullah
From: HR Livesalesman <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohmoud Elsayed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 20 Jan 2020 06:36:39 -0700 (MST)

Hi Malik/ Mohmoud, 

Please check the test and let us know the feedback. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Md saeedullah 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I would like to say that the customer is the king so we should respect and welcome each others, the customer is diffrent and special for us, If He need to help us we should listen to him carefully, and he should feel that his matter is being listen carefully, and he feel that his problems will be solved in shortest time. 

the second we should listen patiently first we have to listen and after then we should answer the problems, if any mistake happend we should use the sentence like this sentence" bag your parden, I am sorry" and try to listen again would you like to tell me about your problem with details so I could help you, and every customer is very impertent for us,I shoul use like this sentence, thank you for calling. good bye. have a nice day. 

The third things that talking and speaking with customer in the shortest time It is a good quality for inbound and outbound caller. 

The four things that between the talking we should keep the voice polite and humble. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am saeedullah, I am from madhubani,in Bihar.I have completed intermadiate from nadwatul ulama,in Lucknow, I have the degree of B.A in Arabic Language in 2019,from Jamia Millia Islamia in Delhi. I have been persuing M.A in Arabic from Jamia Millia Islamia in Delhi.I have also completed Diploma in Arabic.I am a very hard working person and punctual and loyal towards my work,Ialways value times, I think that Times once gone can never be regained, I always treat my company as my own so I work with honesty and dedication. I am sure I will be turn out to be a key player of your company I assure you you will never regret for decision to hire me, Thanks and Regards. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	المرشح الرائع يريد أن يحل المشكلة في وقت قليل 
يجب عل المرشح أن يتكلم مع الزبون واضحة و صريحة . 

.كل الزبائن مهمون للشركة 

.الزبون يحب أن الخدمة طيبة و جيدة لأنا نتكلم مع الزبون بعناية و اهتمام 
يجب علينا أن نستعد لمساعدة الزبون كل الوقت 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	.يجب علي المرشح أن يكون مجتهدا ومخلصا في العمل 

.يجب عل المرشح أن يتكلم مع الزبون واضحة و صريحة . 

.كل الزبائن مهمون للشركة 

.الزبون يحب أن الخدمة طيبة و جيدة لأنا نتكلم مع الزبون بعناية و اهتمام 
يجب علينا أن نستعد لمساعدة الزبون كل الوقت 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	تحية و سلاما 
بالاشارة الي الموضوع اعلاه نود ان افادتكم ان كل أصدقائي اجتمعوا في المدرسة التي هي مشهورة و معروفة جدا بثقافتها و حضارتها ىوم الخميس فشاورنا أن نزور مدينة دلهي وشاورنا باي مركب نسافر الي دلهي واتفقنا علي أن نسافر بالقطار كان هذا السفر لنا مرة أولى 
وصلنا يوم الجمعة قبل وقت القطار علي المحطة و اشترينا التذاكرة و ركبنا علي القطار و بعد وقت قليل تحرك القطار و كنا مسرورين بسفر القطار فأخذ القطار سرعة جدا فتحنا شبابيك القطار أن نزور و نشاهد مناظر الخارج فرأينا الحصول و المزارع والاشجار الطويلة والحيوانات المختلة و لقينا في القطار بالناس كان ملابسهم و لغاتهم و عاداتهم مختلفة, و رأينا من القطار القرى التى يمر بها القطار ظننا ها أنها تهرب بالقطار و لكن بعد وقت قليل 
فقدت عنا و رأينا المحطات الكثيرة التي يقف بها القطار لنزول المسافرين ولركوبهم و كذلك فرحنا و سررنا بسفر القطار بعد الساعتين الكاملتين و صلنا عل محطة دلهي