Subject: Re: LSM Joining Case Test - Furkan khan
From: Furkan khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jan 2020 05:17:29 -0500

LSM Joining Case
Test

Name

Furkan
khan

E-mail

[email-masked]

Phone Number

(+91) 8510992610

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

According
to my opinion as it's a common practice from seller as they issue tickets near
to event date. As customer is anxious to receive her tickets as she is moving in
next two days for the event, and want tickets to be delivered at hotel address,
hence blurb one gives assurance to customer that seller has confirmed the order,
and will sent the tickets as soon as they receive them from the event organizer,
and it also acknowledges customer, that our team is working for the same and
also address is confirmed.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means helping customer, in
a friendly and professional manner and resolving grievances or providing
information  what ever asked in excellence manner where as great customer
service means where customer feels, how important he is for the company and
acknowledges his concern will be resolved and understood by the associate, and
gives feel to him it will be resolved in quick time.

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