Subject: FW: LSM Joining Case Test - PERVEEN KHANAM
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 20 Jan 2020 09:50:21 +0000

Will talk

From: PERVEEN KHANAM <[email-masked]<mailto:[email-masked]>>
Date: Monday, 20 January 2020 at 3:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - PERVEEN KHANAM

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    PERVEEN KHANAM
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7002618029
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    According to me Blurb 2 is a appropriate reply to the customer as everything is explained in detail regarding the delivery of the tickets of the event,the customer was given the facility to download e-tickets which is the most easiest way to get the ticket as well as customer can also get access of tracking the order.
But as I can see something is missing,the responder should greet the customer like Good morning/evening according to the situation to sound good respond and at last he/she would have also added something like hope this answer helps you and have a good day ahead,thanks to make a customer more satisfied.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me good customer satisfaction means making a customer satisfied regarding their query and helping them solve their problem.
   Great Customer satisfaction also means making a customer satisfied with quality service no doubt but making him most happy beyond his expectation level and offering him innovative,outstanding solution is great customer satisfaction.

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