Subject: Re: LSM Joining Case Test - PERVEEN KHANAM
From: PERVEEN KHANAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jan 2020 04:39:40 -0500

LSM Joining Case
Test

Name

PERVEEN
KHANAM

E-mail

[email-masked]

Phone Number

(91) 7002618029

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

According
to me Blurb 2 is a appropriate reply to the customer as everything is explained
in detail regarding the delivery of the tickets of the event,the customer was
given the facility to download e-tickets which is the most easiest way to get
the ticket as well as customer can also get access of tracking the order.

But as I can see something is missing,the responder should greet the customer
like Good morning/evening according to the situation to sound good respond and
at last he/she would have also added something like hope this answer helps you
and have a good day ahead,thanks to make a customer more satisfied.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

According to me good customer
satisfaction means making a customer satisfied regarding their query and helping
them solve their problem.

Great Customer satisfaction also means making a customer satisfied with
quality service no doubt but making him most happy beyond his expectation level
and offering him innovative,outstanding solution is great customer
satisfaction.

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