Subject: Fwd: LSM Joining Case Test - Arpit Jain
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 17 Jan 2020 08:32:58 +0000

Will speak with him
Sent from my iPhone

Begin forwarded message:

From: Arpit Jain <[email-masked]>
Date: 17 January 2020 at 13:06:43 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Arpit Jain

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Arpit Jain
E-mail  [email-masked]
Phone Number    (91) 8909866706
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I had selected blurb 2 beacause the advisor provides the best solution to the customer.He ensures that the tickets will be reached to his address and the customer will also be able to download the the e-tickets of the event.Customer can track the status of his order under the Purchases section.if customer purchased Instant Download e-tickets, they will be available to print almost immediately.
additional sentences:we are really sorry for the inconvinience cause to u.I will definitely assist you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is to provide the solution to the customer regarding his problem and provide the information regarding his query.
Great customer service is to provide the satisfaction to the customer regarding the problem he is facing with the product.To provide great customer service an advisor have to be polite in every situation and advisor have to show empathy to the customer and provide the best solution.great customer service includes customer satisfaction,empathy,service,best solution to the customer.great customer service makes the customer a permanent customer for the organization.

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