Subject: Re: LSM Joining Case Test - Arpit Jain
From: Arpit Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jan 2020 02:36:37 -0500

LSM Joining Case
Test

Name

Arpit
Jain

E-mail

[email-masked]

Phone Number

(91) 8909866706

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I had
selected blurb 2 beacause the advisor provides the best solution to the
customer.He ensures that the tickets will be reached to his address and the
customer will also be able to download the the e-tickets of the event.Customer
can track the status of his order under the Purchases section.if customer
purchased Instant Download e-tickets, they will be available to print almost
immediately.

additional sentences:we are really sorry for the inconvinience cause to u.I will
definitely assist you.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to provide the solution to the
customer regarding his problem and provide the information regarding his
query.

Great customer service is to provide the satisfaction to the customer regarding
the problem he is facing with the product.To provide great customer service an
advisor have to be polite in every situation and advisor have to show empathy to
the customer and provide the best solution.great customer service includes
customer satisfaction,empathy,service,best solution to the customer.great
customer service makes the customer a permanent customer for the
organization.

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