Subject: Re: LSM Joining Case Test - taufeeq ahmad
From: taufeeq ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jan 2020 02:42:07 -0500

LSM Joining Case
Test

Name

taufeeq
ahmad

E-mail

[email-masked]

Phone Number

(+91) 9606640018

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

i'm
selecting blurb 4 because the customer asked can u deliver it to my hotel ? it
means the address he provided might be his Home/Work address and blurb 4
provides right information about updating address for hotels. Here, we should
provide this information also to the customer

If you purchased Instant Download e-tickets, they will be available to print
almost immediately.

Ways to ensure you receive your tickets on time:

- Ensure the delivery address is correct.

- Ensure you choose a delivery address where someone will be available to sign
for your delivery, such as a work address.

this will assure the customer and won't set bad expectation about the delivery
for better customer experience

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

good customer service is when solve customer's
querry/problem but great customer service is when we apologise for the
iconvenience that has caused to him, solve that querry/problem assure him that
it won't happen again inh future and when we dont put bad expectation and by
keeping overall positive customer experience in mind.

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